We're here to help you get the most out of your data and automation systems.
Pipeline failures, data quality problems, dashboard errors, connectivity issues, or unexpected behavior in your systems.
Response: 4 hours for high-priority issues
User access changes, credential issues, permissions problems, or account management questions.
Response: 2 business hours
Questions about data freshness, how to access specific datasets, understanding data definitions, or query performance.
Response: 1 business day
System performance concerns, optimization suggestions, capacity planning, or long-term scalability questions.
Response: 1-2 business days
How-to guidance, documentation requests, usage questions, or clarification on features and capabilities.
Response: 2-3 business days
Critical issues impacting production systems, data loss risks, or widespread outages requiring immediate attention.
Response: 1 hour, 24/7
Monday–Friday, 8 AM–5 PM ET
General questions, technical guidance, and optimization discussions are handled during business hours. Urgent issues outside these hours can be escalated through our incident process.
24/7 on-call for critical production issues
Data loss, security concerns, and system outages are treated as critical incidents and receive immediate attention. Contact us through your incident escalation number or email.
Every implementation comes with comprehensive onboarding designed to get your team confident and independent.
Support doesn't end after launch. We stay involved to help you evolve and improve.
Navigate to your system's login page and click "Forgot Password." Enter your email and follow the reset link. If you don't receive the email, check your spam folder or contact support.
Data freshness depends on your pipeline schedule. Check the "last updated" timestamp on your dashboard or contact support with your specific question.
Most dashboards and reports include export buttons. Look for CSV or Excel download options. For custom exports, contact support with your data requirements.
Check the failure notification for error details. Consult your runbook for the pipeline type. If you can't resolve it, submit a support request with the pipeline name and failure time.
Submit an access request through the support form with the person's name, email, and required role. We'll provision access and send onboarding materials.
Thank you for your request!
We've received your support request and will respond within the expected timeframe for your priority level.
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